Privacy Policy
At CustomPatchesAustralia.com.au, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, place orders, or interact with our services. By using our website, you agree to the practices described below.
Information We Collect
We may collect the following types of information from you:
- Personal Information: Name, email address, phone number, billing and shipping addresses, and payment details when you place an order.
- Order Information: Details of the patches you order, including customisation requests.
- Technical Information: IP address, browser type, device information, and pages visited on our website.
- Communications: Any messages, feedback, or inquiries you send us.
How We Use Your Information
We use the information we collect for purposes including:
- Processing and fulfilling your orders.
- Communicating with you regarding your orders, inquiries, or promotions.
- Improving our website, products, and services.
- Preventing fraudulent or unauthorised activities.
Sharing Your Information
We respect your privacy and will not sell or rent your personal information to third parties. We may share information in the following limited cases:
- Service Providers: Companies that help us operate our website, process payments, or deliver products.
- Legal Requirements: When required by law or to protect our rights.
Data Security
We take the security of your personal information seriously. Our team uses appropriate technical and security measures to protect your data from unauthorised access, misuse, disclosure, or alteration. These measures help ensure that the information you provide remains safe while being processed through our website.
We also limit access to personal information only to authorised personnel who need it to process orders, provide customer support, or maintain our services. In addition, we regularly review and update our security practices to keep your information protected.
Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request corrections or updates to your information.
- Request deletion of your personal information.
Cookies and Tracking
Our website may use cookies to improve your browsing experience and make our website function more smoothly. Cookies are small files that are stored on your device when you visit a website. They help us remember certain information about your visit, such as your preferences and how you interact with different pages.
These cookies allow us to understand how visitors use our website, which helps us improve our services, fix issues, and make the website easier to navigate. You have the option to disable or manage cookies through your browser settings if you prefer not to allow them. However, please note that disabling may affect the performance of some features.
Children’s Privacy
Our website and services are intended for adults and are not designed for individuals under the age of 13. We do not knowingly collect, use, or store personal information from children.
If we become aware that personal information from a child under 13 has been submitted to our website without parental or guardian consent, we will take reasonable steps to remove that information from our records as soon as possible.
If you believe that a child may have provided personal information on our website, we encourage parents or guardians to contact us so we can investigate the matter and take the necessary action.
Updates to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with the effective date. We encourage you to review this policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding your privacy, please contact us at: Email: info@custompatchesaustralia.com.au